Terms and Conditions, guarantees and refunds

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Liability

We shall not be liable for any loss or damage caused by events or circumstances beyond our reasonable control (such as extreme weather conditions, the actions of third parties not employed by us or latent defects); this includes loss or damage to vessels, gear, equipment or other goods left with us for repair or storage, and harm to persons entering the premises and/or using facilities or equipment; customers should ensure that their own personal property insurance covers such risks.

Customers may themselves be liable for any loss or damage caused by them, their crew or their vessels. Any vessel gear equipment or other goods are left with us at the customers own risk; the customer should maintain adequate insurance which should also cover third party liability of at least £1,000,000

In no event do we accept liability to a business customer for consequential damages beyond replacement of any faulty or unsuitable article supplied by us.

Prices And Estimates

In the absence of express agreement to the contrary our price for work shall be based on time and materials expended and services provided.

We shall give an estimate on indication of price, in writing or orally- we shall exercise skill and judgement in doing so. Such estimates are always subject to the accuracy of the information provided by the customer and are usually based only on superficial examination and will not include the cost of any additional repairs or work found necessary to the vessel and /or gear or equipment during the work nor the cost of any extensions to the work comprised in the estimate.

We will inform the customer promptly of any proposed increase in the estimated prices and the reasons therefore and will only proceed with the work with the approval of the customer. In those circumstances the customer’s liability for any work already completed or goods already supplied or to be supplied shall be unaffected.

The time for completion of our work is given in good faith but is not guaranteed. We shall not be responsible for any delay in completion of the work or the consequences of any such delay unless it arises from our wilful acts or omissions or from our negligence.

Ordering From Us - distance selling refunds and returns

You have the right to return goods to us for a full refund, credit or exchange within 14 days of receipt of goods. If you wish to return goods outside of this 14 day period we have the right to refuse the return or charge you a restocking fee.

We advise that when returning items you use a recorded delivery service and ensure goods are well packaged as SB Marine Engineering will not accept liability for the safe return of goods.
Return costs must be paid by you unless the goods have been supplied incorrectly or are faulty. Special order or customised goods are excluded from this policy and will not be eligible for return or refund.
Any goods returned to us in a used or modified condition or without the original packaging will be refused.

We do not accept an order until the order has been despatched. Prior to despatch we may refuse your order if goods are not available, your payment method is not authorised, if we have made a pricing or product description error or you do not meet any eligibility criteria set out in our terms and conditions.

Any goods returned to us due to incorrect order by the customer or any goods returned due to a change in decision to purchase will incur a 20% restocking fee. Postage costs will not be refunded. We shall not be liable for any loss or damage caused by events or circumstances beyond our reasonable control (such as extreme weather conditions or latent defects); this includes loss or damage to vessels, gear, equipment or other goods left with us for repair or storage, and harm to persons entering the premises and/or using facilities or equipment; customers should ensure that their own personal property insurance covers such risks.

Payment

Unless otherwise agreed in writing the price of all work, goods and services shall be due immediately on invoice date.

Pending receipt of in full without set off or deduction we reserve the right to charge interest on any sums outstanding after 30 days at 4% over Bank of England base rate.

We have the right to keep hold of a vessel, its gear and equipment and any other goods on which we have worked or in respect which we have provided services pending payments in full or all sums due to us in respect of the provision of any such work or services. During any such period of retention we reserve the right to continue to charge for storage or hard standing  at our usual commercial rates.